{"id":163,"date":"2023-03-30T18:52:16","date_gmt":"2023-03-30T18:52:16","guid":{"rendered":"https:\/\/matthewfrankart.com\/?page_id=163"},"modified":"2023-03-30T18:52:18","modified_gmt":"2023-03-30T18:52:18","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/matthewfrankart.com\/index.php\/refund_returns\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"\n

Refunds, returns and reprints<\/strong><\/p>\n\n\n\n

It is not possible to return products for refund other than in the event of an order being produced to the wrong order specification or not to an acceptable standard. In either of these cases, we may (at our discretion) reprint free of charge. Any errors in printing must be reported via e-mail to us via our contact form, following this link : https:\/\/matthewfrankart.com\/index.php\/contact-us\/<\/a>. In order to qualify for a full refund, you will need to contact us within 7 days of order receipt. We will also require you to return a sample or photographic evidence of the issue with your order.<\/p>\n\n\n\n

We will notify you of any refund due to you via email within a reasonable period of time and will usually process the refund due to you within 14 days of the day we confirmed to you that you were entitled to a refund. We will refund the price of a defective product in full, together with any applicable delivery charges and any reasonable costs you incur in returning the item to us.<\/p>\n\n\n\n

If the packaging of your order has been damaged, please accept the material from the courier and write on the document provided that you have accepted the package subject to checking. Once you have verified damage has occurred to the material inside the package, please contact us within 3 days, so that we could process and reprint your order immediately.<\/p>\n\n\n\n

If, when delivered, the printed product cannot be used because there is no packaging or the content are are unusable, please do not accept the material and mark the refusal on the document provided by the courier. In that case, please contact us within 3 days, so that we could process and reprint your order immediately. We cannot accept a claim for loss for items delivered via Royal Mail unless 14 working days or more have passed since the item was due to be delivered.<\/p>\n\n\n\n

<\/p>\n\n\n\n

<\/p>\n","protected":false},"excerpt":{"rendered":"

Refunds, returns and reprints It is not possible to return products for refund other than in the event of an order being produced to the wrong order specification or not to an acceptable standard. In either of these cases, we may (at our discretion) reprint free of charge. 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